Our Company is part of the Our Company Group which includes Our Company International and Our Company Direct. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.


  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Our Company collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards, social media, in the clinic or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

Our Company collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data at our clinic.

Our Company will keep your data for 2 years. Once this time period has expired, we will delete your data.


Our Company would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at the clinic.

Or write to us at the clinic.

Contact Us


Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit

How do we use cookies?

Website Cookies Policy

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Contact Us

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.


Policy created 1st of January 2020

Policy reviewed 15th of April 2022


We aim to treat our patients courteously at all times and expect
our patients to treat our staff in a similarly respectful way. We take
seriously any threatening or abusive behaviour against any
of our staff or patients.
If a patient is violent or abusive (including, but not limited to verbal abuse, such as over the phone) they will be asked to stop. If they
persist, we may exercise our right to take action to have them
removed and potentially banned from the premises.
This is to help protect our staff and patients.


Bookings are made on a first come first served basis

When booking any of the consultations offered by Norton Cosmetic Clinic you will be required to pay the full consultation price as a deposit to secure your appointment. It is mandatory for this payment to be made at the time of booking and we cannot secure any appointment without this deposit.

This payment is non-refundable. Bookings for consultations can be made over the phone only, by calling the clinic direct on 01642 651064.

Consultations at Norton Cosmetic Clinic may take place with the Clinical Director, Denise Dunning, for medical aesthetic treatments, or with one of the team for general skin enquiries.

Any treatment discussed with staff must be booked within 12 months of the consultation otherwise a new consultation will be required.

Late cancellation or changes to an appointment within 24 hours will result in deposits been forfeited. In the case of appointments that form part of a course of treatment, one treatment will be deducted from the remaining number of treatments.

Late arrivals may not receive a treatment. Norton Cosmetic Clinic staff will always do their best to provide the full treatment but cannot keep other clients waiting.

Young children are not allowed in Norton Cosmetic Clinic. We are unable to supervise any children and children are not allowed into any of the treatment rooms.

It is important that you provide all medical history requested. Norton Cosmetic Clinic will not be held liable for any damage caused due to withheld information of failure to follow instructions from Norton Cosmetic Clinic.

Before any treatment is carried out, you are not permitted to consume alcohol 48 hours before or after your appointment. If you have consumed alcohol within this period you must alert Norton Cosmetic Clinic as it may not be safe or recommended to proceed with your treatment.

If you are planning to fly medium-long haul after your treatment please raise this with the booking coordinator. They will be required to discuss this with Norton Cosmetic Clinic as it may not be recommended for you to proceed with treatment prior to travelling.

You are not able to have further treatment at your review appointment.

All treatments are carried out at the discretion of Denise Dunning. Norton Cosmetic Clinic have the right to refuse treatment at any time. All treatments are carried out following an assessment, taking into consideration all safety aspects which may affect the treatment and the decision not to treat will be based on clinical judgement.

All patient treatment notes are subject to Privacy Policy and are chargeable on release. 


Any complimentary botulinum toxin type A appointments which have been offered to you must take place within 2 to 3 weeks of the initial period. Failing to attend your appointment will make the  offer become invalid.


Although rare, some procedures can result in a range of well documented complications. Some patients may specifically be subject to a higher risk factor than others. We will, of course, treat these to the best of our ability as many of these complications can be managed simply and conservatively. If you are urgently required to see denise dunning or any of the team, you may be asked to travel and be examined in a medical setting. In the very unlikely event of a more serious complication and the need of further treatment outside of our expertise, arrangements will be made for you to be treated by the NHS or if you wish. Privately at your own cost please note it is possible that any private medical insurance may not cover complicated complications arising from cosmetic work.


Norton Cosmetic Clinic will not be liable in contract, tort or otherwise for any economic loss (including without limitation, Loss of profit) of any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and or services to the client. It is a clients responsibility to ensure that he or she provides us with all relevant medical details prior to each treatment. Norton Cosmetic Clinic will not be liable for any damage that occurs as a result of the clients failure to disclose such details. The client agrees to comply with all instructions and or recommendations given to them by or on behalf of Norton Cosmetic Clinic regarding to the care of a treated area.


All treatments, products and offers are subject to availability. Norton Cosmetic Clinic have the right to refuse treatment without explanation at any time.

Complaints can be made verbally during a face to face appointment (this can be made via the telephone 01642 651064) with the Clinic Director or in writing to the Manager at 91 High Street, Norton, TS20 1AE.

Complaints are not monitored on any of our social media accounts. Should you require a quick response, please call the telephone line during stated opening hours or send your complaint into the above address.

Denise Dunning
Norton Cosmetic Clinic T/A Eden Aesthetics
91 Norton High Street, TS20 1AE